Start with the essentials
Timely information matters more than perfect information.
Tell us what happened, which product was involved and how we can contact you. Please use patient initials rather than a full name and do not send Aadhaar, passport or unrelated identity documents.
01
What should be reported
- A suspected side effect or unexpected medical occurrence after use of a Walter product
- A medication error, accidental exposure, overdose, misuse, abuse or off-label use
- Exposure during pregnancy or breastfeeding, including when no event has yet occurred
- A suspected interaction, lack of expected effect, occupational exposure or product-related infection concern
- A death, hospitalisation, disability, life-threatening event or other medically significant outcome following exposure
02
What to include
- Patient initials, age or age group, and sex if relevant—never unnecessary identity documents
- Product name, strength, dosage form, batch number and expiry date if available
- What happened, when it started, treatment received and the current outcome
- Dose, dates of use, reason for use and other medicines or supplements taken around the same time
- Your name, role, contact details and preferred time for follow-up
03
What happens next
Walter will record and triage the information, request follow-up details when needed, and route it to the responsible safety, quality, brand-owner or marketing-authorisation-holder channel as applicable. Relevant reports may also need to be provided to regulatory authorities.
Submitting a report is not an admission that the product caused the event. Do not stop or change prescribed treatment without advice from a qualified healthcare professional, unless urgent medical care instructs otherwise.