HealthcareRequest a quote Contact local emergency services or seek urgent medical care immediately. Do not wait for a response from Walter.
WS-01 Drug safety & medical information
Report a safety signal, raise a product-quality concern, request factual medical information or verify a recall communication through the appropriate route.
Report even when information is incomplete. Provide only what is known, avoid unrelated personal identifiers, and leave contact details for appropriate follow-up.
Suspected side effects, medication errors, overdose, misuse, pregnancy exposure or another safety situation.
A factual, product-specific medical-information question that does not replace advice from a treating clinician.
A concern involving product identity, performance, appearance, packaging, labelling, leakage or foreign matter.
A request to verify a recall or market-action communication against the product, market and batch.
Walter’s role can vary by product and market. Information may need to be shared with the responsible brand owner, marketing authorisation holder and applicable authorities.
Reporter, product, concern and best available chronology.
Safety, medical, quality or recall-verification channel.
Focused follow-up and review by the responsible function.
Investigation, communication and escalation as applicable.
India public reporting
The Pharmacovigilance Programme of India accepts reports from healthcare professionals and patients. Walter reporting does not prevent or replace reporting through the national programme.
Walter safety contact
Use Walter’s current public contact channels and identify your message as a drug-safety matter. Email is monitored as a business channel, not an emergency service.
For emergencies, contact local emergency services or seek urgent medical care. Do not wait for an email response.